Charisma Ministry Software

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Refund Policy

This Refund Policy outlines the conditions under which Charisma (a brand of Aboova) provides refunds for its services, specifically for the Charisma Platform Annual Plan which includes your FREE website build. Our aim is your satisfaction, and we back our service with a clear refund commitment.

Refund Eligibility

You are eligible for a full refund of your Charisma Platform Annual Plan payment if you submit your refund request within 7 days of your project delivery date.

- "Project delivery" is defined as the date your completed Charisma website is officially launched and made accessible to you.

Non-Refundable Services

Please be aware that after the 7-day refund window from your project delivery date, no refunds will be issued. The annual plan covers the comprehensive setup, custom design, hosting, ongoing support, and other included features, all of which are activated and provided upon your website's successful delivery.

How to Request a Refund

To request a refund, please contact our dedicated support team. Please include the following information to help us process your request efficiently:

- Your Charisma account name or the email address associated with your service.

- The exact date of your project delivery.

- A brief reason for your refund request (optional, but valuable feedback for us to improve).

Refund Processing

Once we receive your refund request and verify your eligibility within the 7-day delivery window, we will process your refund promptly. The refund will be issued to the original payment method used for your purchase. Please allow 5 to 10 business days for the refund to appear on your statement, as processing times can vary depending on your bank or payment processor.